Capitec - where incompetence is how issues get resolved

The service or lack of it I have received today has astounded me . I called Global because they require me to tell them where the incoming international funds are coming from after I got this sms : Hello, kindly contact Capitec Bank urgently on *** regarding an international transfer received for your account between 8h00-17h00, Monday to Friday.

I eventually get through to a rude unhelpful lady by the name of Bianca who is cold and arrogant and says she can’t accept my ID number only my account . By this point my airtime is running out and I tell her the line is about to cut she says don’t worry if it cuts I will call back. Of course this never happened .

I then escalate to Capitecs Facebook who automatically assume my issue is resolved and then , while misunderstanding the actual issue , tell me international transfers take 3-7 days obviously saying this out of confusion or incompetence

Nothing has been resolved I haven’t received one call back I have wasted all my time effort and airtime in trying to get this sorted .

In short it seems Capitec has employed rude , unhelpful and incompetence people and I’m shocked at the service received