Capitec : When we are busy, but you are cut off by the clock.

On 10 Oct 2024, I lodged a written request / instruction via the Capitec online platform, to have an additional user and password created, so that my Accountant can have access to the Business bank records, so that the CIPC records etc can be rectified. That was on instruction / advise from the 2nd Helpdesk operator, I have phoned beforehand. And that, was on advise of the first "Helpdesk Operator" that said I must phone the Business Accounts Helpdesk, so they can assist me telephonically.... On 15 Oct 2024, I emailed 2 "business bank relationship Managers" and asked them to please assist, to expedite said request. - No response from one, and the other one said "sorry, can't help - not my field of capabilities within the bank structures. I need to play by the bank's rules, and the CIPC rules, otherwise the registered businesses get de registered. The related bank accounts, cannot be re-instated, if the CIPC is not rectified. Due to many reasons, (Time etc related) the Accountant needs direct access, but that does not happen, as the online banking platforms states" we are busy with your request". SO Capitec Business Accounts: When will that happen? Your overdraft was paid back in three months, even under EXTREMELEY difficult and trying economical circumstances. Just in the last year more than ONE THOUSAND registered businesses closed down (Official records) and thousands more, are just hanging on, filing for business rescue etc. You know PRECISELY what is ongoing with my own financials, yet, I was ethical and honest with you, with NO legal action needed by you. But this is the "we are busy with it" reaction I get? With one hoop to jump through after another? And you are still "busy"