Capitec WhatsApp poor service again Nabeelah *********** to help me.

Good day

This is again me filing a complaint against the poor service from Capitec collections department.

I have responded to an sms received my access facility remains unpaid. Yes I have an approved claim for payment on my accounts. This is not the first time I've requested collections on WhatsApp to assist. There is no consultant to assist me and provide information on the below and if they are applying it to my account. Can someone please help me once again. Dealing with the collections have been very painful indeed, they have no sense of empathy or time or concern for clients.

No one is responding on WhatsApp it's just a dud. The consultants on this WhatsApp can't seem to read. Everytime I have to explain myself over and over my same situation. They are of no help. They telling me things I know already. All I'm asking for is are they aware of my claim with insurance and do I need to still make a payment arrangement. I keep telling Nabeelah I am unemployed yet she keeps asking me why is my account in arrears. Capitec you have poor consultants they have no clue how to deal with clients in distress she needs to be fired. My query is still open and no one cares. Yet I must run around trying to find a competent person in capitec to help me.