Capitec WhatsApp chat very bad service

On the 07th September I contacted Capitec via WhatsApp chat at 14:00. I received message from lungile at 14:10 saying she is transferring me to the client care consultant. I then received message from Sihle at 14:32 saying I must be patient with him and give him few seconds to fami****ise himself with my query. Later at 14:45 he said he hadn't receive any response from me and therefore he is going to close the call in 10 minutes. I don't what response was he expecting from me since he said I should give him a moment. 15:03 he wanted to know if i have email address registed in capitec, I responded immediately. 15:14 he then ask for my I'd, again responded immediately. 15:17 he asked me if it is okay to do security check, again responded. Then 15:22 he asked few questions and responded to him at 15:24, 15:34 i was to told to wait aganad it. I am very disappointed with the service I received, i thought the chat was the quickest, but mine took 2 hours. The reason for my chat I wanted to activate my app from the one mobile to another but since I am not in SA was impossible to receive otp on my SA because it is inactive.