Capitec!!! What a disappointment

I have made numerous calls to Capitec Bank regarding my application, following up on the progress but 7 days later, i have yet not received any feedback from my Consultant: Colleen Pretorius after sending all my documents. i have received an email from Hennis De Jongh wanting me to rate the service knowing my application has not yet been approved or them giving me any feedback regarding this matter. Monday 11/06/2018-Today 13/06/2018 ive made countless calls wanting feedback and was even informed of Colleen being off sick for 2days (as thats got anything to do with me) and the incompetence of the staff that answered my calls saying they will email her to give me a call back and even saying a Team Leader was copied into the email too but its 15h16 and NOBODY CALLED ME AND I AM FUMING as i need feedback instead of being kept in a loop. its either the application was declined or something.. Ive always had brilliant service from Capitec but now ive actually had it with the lack of their communication.