Capitec. We are a bank but we cant stop our own funeral policy debit orders. So suck it up

I realised yesterday going through my statement that I have been charged by Capitec for penalties on a debit order that does not go off on the 25th but later in the month for Capitec funeral policy due to company financial position. Not only is this credit negative, you also charge me for this. This has been going on for 7 months you sly *******s. Then went in goodwood mall branch to cancel, no other customers, they can't help, screen frozen. I phone customer care and another genius by the name of Chris explains he cant cancel said debit order as he does not have access BUT sarcasticly HE can cancel the policy or I have to go into the branch and proceeds to drop my call. Capitec is getting too big for its clients. Wow. I will be moving somewhere else, I suggest you stay clear of this pathetic so called bank