Capitec was never ready for Business Banking

I have been more than patient with Capitec Business . I have business accounts with other Banks and never experience such

I opened a Business account with Capitec last year October , received the card and never activated it because I had not yet started operating the business . On the 18th of March 2023 I went to the Capitec Festival mall branch to ask what can I do if I now want to use my account , I was given a phone to call the Business banking department as the branch does not deal with such . I spoke to Cosmos Baartman who advised that the account was dormant and I needed to make a payment of R410. I then asked if he can send me an email with my account number , He did

He also advised that I should send the money from a 3rd party bank and not from my Capitec account and I advised that I will do so when I get home and use my husband's Tyme Bank

As I put the phone down , the ladies at the branch ask for feedback ,they advise me that there is no such , I can transfer from my Capitec account to this dormant account

On the email I received from Cosmos ,there were 3 account numbers , I assumed they were all the same so I just copied the first one , did the transfer and sent POP

Following day I call to ask for update , I am told that the account I sent to wasn't mine and for the reversal I will incur R170 charge and I said I will not pay no such amount because I was given the account number by a Capitec personnel

Cosmos called me and apologised , advised that he spoke to the account holder of that account , they will do the reversal and I should get DocuSign documents same day , I received them on the 20th and I signed immediately.

I have been on a call now with Capitec Business division for more than 30 minutes because I am told I must take up my matter with Cosmos , my account is still dormant

I have clients who want to make payment and I cannot operate like this without an account as my business is online

I have screenshots of the email and screens

WHAT SHOULD I DO CAPITEC ????????