Capitec was hacked and we lost

I had trouble making an immediate payment from my personal account to a business account on the 17th December 2022. The app kept on reporting an error and the cellphone banking was reporting a duplicate transaction as if I have paid the same beneficiary wice with the same amount. A transaction eventually went through with the date being the 19th.

Today I just found out that the beneficiary account number was changed with one digit at the end and the money went to that account. Capitec is now refusing to refund my money and they are refusing to admit they were hacked even with the evidence being there.

Since I am not the only who lost money, please be careful and keep your money in a safe place. Some of this institutions are failing us.