1 reviews | Active since Oct 2015
CAPITEC WANTS TO ***** ME AFTER I HAVE BEEN *****ED BY ********S
I have a Capitec credit card, and I noticed that my credit was *****ulently used for online purchases. I did not receive any notifications for these online purchases. I opened a ***** case with Capitec and received a reference number. I was told that Capitec ***** team could not go back more than two months into my account, which I told the branch agent that I have never heard of such. Now Capitec returned money for the transaction, which confirms that they agree the transactions are *****ulent because it is from one merchant. Now I am struggling to get further assistance from Capitec. Capitec must not rob us and think we are not aware of our rights and that they have insurance for such *****ulent cases, the ******** hacked their system, I did nothing because my card was still with me.
I want my money back Capitec, it is the same merchant that you confirmed the transaction was *****ulent, now retrieve/reverse all the money that this merchant took from my account
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
I have since received some assistance from Capitec.
However, I am very concerned about its processes. If I report *****ulent activities on my account and Capitec promises to investigate. I am expecting Capitec to give me a full report about how much was taken from my account and how much was returned. I am expecting to see some paper trail of those activities, I am expecting to have someone updating me on steps to be taken and to be forewarned when Capitec is reversing some transactions, and to be provided with customer-friendly (not Capitec/bank jargon) explanations.
How much money was ******** out of my account, I still do know. How long has this "party" been happening in my account, I don't know because I can only view my statements till certain a point.
Capitec was quick to tick boxes and report that the matter was closed but I need to get a full report of the investigations. At one point, there was money again taken out of my account when I contacted Capitec, I was told it was Capitec reversing the money because the merchant had already paid me. So confusing, and no forewarning, nothing.
On the 20th of September, I contacted Rushdiyya Mehmood and requested a full report on the total amount that was taken out and the amount returned, and to provide me with some statements, a paper trail, or something. Sadly,I am still waiting.
I have since received some assistance from Capitec.
However, I am very concerned about its processes. If I report *****ulent activities on my account and Capitec promises to investigate. I am expecting Capitec to give me a full report about how much was taken from my account and how much was returned. I am expecting to see some paper trail of those activities, I am expecting to have someone updating me on steps to be taken and to be forewarned when Capitec is reversing some transactions, and to be provided with customer-friendly (not Capitec/bank jargon) explanations.
How much money was ******** out of my account, I still do know. How long has this "party" been happening in my account, I don't know because I can only view my statements till certain a point.
Capitec was quick to tick boxes and report that the matter was closed but I need to get a full report of the investigations. At one point, there was money again taken out of my account when I contacted Capitec, I was told it was Capitec reversing the money because the merchant had already paid me. So confusing, and no forewarning, nothing.
On the 20th of September, I contacted Rushdiyya Mehmood and requested a full report on the total amount that was taken out and the amount returned, and to provide me with some statements, a paper trail, or something. Sadly,I am still waiting.