GP
Gerhardus P
1 reviews | Active since Sept 2022
06 Jan 2024, 11:19
Capitec wants money that isn't theirs
Capitec u have the worst Customer service ever My access facility was settled in full I have screen shots ,bank statements.Now they say i own them R170 but it was Settled I Already made a comment @ Hello Peter So i got i response from Capitec ,the laddy that phoned me said they wil fix it because the account was Settled and they cannot charge me and the fault was in their side,so she said it wil be fixed before the 5 of January, today is the 6 and nothing happened So Capitec do u want to Rob me or what because its clearly u want money that ain't yours Fix this mess of yours This is Bull / ****
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Capitec Bank's replyOfficial
08 Jan 2024, 17:33Good day Gerhardus we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply08 Jan 2024, 17:33
Official
Good day Gerhardus we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
GP
How can Capitec say ower the phone the acount is closed but it wasn't, so clearly they cannot do their job right
Gerhardus P's updateReviewer Update
14 Jan 2024, 00:05- Nobody called like u said,i already asked capitec to close the access facility acount witch they said they dit,,( account balances was R0 ,after a few days it wasn't closed then a balance popped up so i went in to the branch Capitec meyerton to get information why this amount popped up and why it wasn't closed,so the person who Helped me at the Desk said the person who helped me close my acount was Lying to me and the acount was closed so i paid like R160 to close this account
How can Capitec say ower the phone the acount is closed but it wasn't, so clearly they cannot do their job right
GP
Gerhardus P's update14 Jan 2024, 00:05
Reviewer Update
- Nobody called like u said,i already asked capitec to close the access facility acount witch they said they dit,,( account balances was R0 ,after a few days it wasn't closed then a balance popped up so i went in to the branch Capitec meyerton to get information why this amount popped up and why it wasn't closed,so the person who Helped me at the Desk said the person who helped me close my acount was Lying to me and the acount was closed so i paid like R160 to close this account
How can Capitec say ower the phone the acount is closed but it wasn't, so clearly they cannot do their job right