Capitec wants me to pay for lapse in THEIR security!

Item: Capitec Bank
Rating: 2
Author: wzovitzkey W

I am NOT happy with Capitec. An unauthorized transaction was done on my account via online shopping even though my card has not been activated for online shopping. I pay for SMS notifications and yet no SMS notification was even sent regarding this transaction. I contacted them, logged a dispute, but this got me no where. The last response I got was that I have to pay to get my money back, and this, I am sure has to be classified as keeping my money ransom. I expect Capitec to take me seriously and get this matter sorted ASAP! I will not pay for a lapse in Capitec's security!

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

11 Jan 2019, 14:31

Good day

I acknowledge your posting, and have referred it to Wendy Mbelekane for immediate attention.

Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank's reply11 Jan 2019, 14:31

Official

wzovitzkey W's updateReviewer Update

11 Jan 2019, 14:39

Thank you. Will be awaiting your response.

wzovitzkey W's update11 Jan 2019, 14:39

Reviewer Update

Thank you. Will be awaiting your response.

Capitec Bank's replyOfficial

15 Jan 2019, 10:03

Good day Ms Zovitzkey

As discussed via the telephone, I trust that your issue was dealt with.

Wendy Mbelekane

Complaint Management

Capitec Bank

Capitec Bank's reply15 Jan 2019, 10:03