Capitec wake up!!!

Capitec put a hold on my account. I wasn't informed that they've done it. When I went to the branch they weren't able to help me. There was no reason given why the hold was put on my account. I've contacted customer services. After speaking to about six agents, emails send to Capitec etc. I still have no access to my account. This is outrageous!!! I'm a pensioner and my grant gets paid into this account. If I can't receive my pension into the Capitec account, that is going to lead into endless issues with Sassa. Capitec treat your clients better and make communication easier and more efficient.