CF
Charlotte F
1 reviews | Active since Jan 2019
25 Oct 2019, 15:52
Capitec Wake Up!!!
Once again its month end and capitec is offline. This is annoying me I can't do any dem transactions and if I want to register for online banking they want to go to my nearest branch register for a token thats going to cost ME R80!!!!
Capitec wake up online banking is free of charge with any other bank. This is the dem last straw going back to FNB.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
25 Oct 2019, 16:14Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply25 Oct 2019, 16:14
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
01 Nov 2019, 10:48Hi Charlotte F
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply01 Nov 2019, 10:48
Official
Hi Charlotte F
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Thank you for providing me with an opportunity to look into your matter.
Kindly be advised, I've been trying to contact you but you've been unreachable.
Please return my call on the number provided in the SMS sent to your contact number.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
12 Nov 2019, 11:03Hi Charlotte F
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Best regards,
Capitec Bank's reply12 Nov 2019, 11:03
Official
Hi Charlotte F
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing me with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Best regards,