Capitec vs digital marketing ****

I was ****med by "digital marketers a few weeks back. I reported to Capitec bank since the money was paid in to a Capitec business account and also Tymebank. I was requested to open a case and an affidavit at the local police station. I submitted the relevant documents and statements. A push ***** case was opened and I received an incident number. I was informed that the case is active and being investigated. Three weeks later I enquired since I did not receive any feedback, I was informed that the case is still under investigation. A few days later I phoned the customer service to enquire, I was informed that the money, an amount of R10 000.00 will be paid back into my account according to the notes on my profile and that it will take approximately 7 working days for the money to reflect in my account. Thereafter I received an sms stating that the case is closed and that i will not be receiving any money because the money was utilized before the case was opened. I am very unhappy since I was informed that the money will be paid into my account and the story changed. I would appreciate if this is investigated. My incident number at capitec is was ***.