Capitec Vryheid Branch Sucks !!

If there were negative stars i would give you 5 of the lot. I went to your Vryheid branch today, I waited in the queue for about 45 minutes outside in scorching sun, one of your customer attendants finally came out asking the usual questions like what are we here for and all that jive, anyway finally my turn came and I nicely informed the lady that I had come to open an account, sure enough she wanted to have a look at my ID which I gladly provided her with, she looked at it and told me that she is not sure whether her boss would allow me to get an account with my ID book, well to cut the story short I was not allowed to open an account reason being that my ID book had "bubbles" on the picture?? I mean what the actual F#@! ??? what does that even mean?? don't you guys have finger