CAPITEC VISHING ****

HELLO PETER, RE: CAPITEC VISHING **** It is with great disappointment and a lack of customer care from Capitec Bank that I am sharing with you what has happened, and this has been dragging on for too long without the outcome I hoped for. Capitec is one of the strongest banks in SA. I am very cautious when it comes to ****s, but I was caught off guard. I am a 78-year-old lady and never thought this would happen to me and being treated this way! 19th of April, I have asked the manager at Capitec Grove to assist me with a transfer to my FNB account. The only reason for this request is because I was not fami**** with the phone app. 25th of April I received a phone call from the ****mer who knew all my details saying they discovered a debit order on my account of R99 and they will stop this as this is not supposed to be there. They asked me to put my PIN in on my phone, but to not say it or never give it out. They gave me their FSP number et al. The next I know; all my savings was withdrawn from my account. I followed protocol and went to the closest branch, The Grove. A JJ assisted me and said I need to go to the SAPS to open a case, which I did. Next day I went back to Capitec and JJ said I needed a copy. No one told me. So back and forth, I got the copy. The 27th I was at the bank again to speak to JJ and they told me he was no longer working there. This was odd to me. I phoned the ***** management department and spent all my airtime holding on to speak to the “correct” person. I went back and wanted to speak to the manager. She was not always there, and no one was willing to give her name to me. Then the SAPS case was transferred to Silverton. I received 3 SMS’ with 3 different officers stating they are investigating. One officer stated that they are not getting any response from Capitec Grove. I got the Ombudsman involved. I was told to wait till the end of May. No response from any parties involved. I contacted the Ombudsman again and then they said 2nd of August. This also didn’t pay off, for if I didn’t push for feedback, I would still be waiting. Then I received documents of 60+ pages!? And then Capitec has the mordacity to ask me to give them feedback if the issue was resolved? I know of many people who were also ****med through other prominent banks and with no issues, they were refunded. All banks have insurance for cases like these. Why can’t Capitec accommodate me? This is all the savings I have. I believe that most ****s happen within the banks itself. I need assistance, and I need to be refunded. Can you please help?