Capitec very very dissapointing2

I am very dissapointed with the service I received. You are poor and treat me like a number. You promised to communicate with me yet you ignore me and make me keep phoning and email for service. I am still waiting for the phone call. You can hide behind covid for your sloppy service but I don't get a discount for the interrupted service. When wants to complain, one is transferred to another department. Well, I held for 9 minutes and still nothing. We live in the 21st century. I am very dissapointed and insulted Capitec. This is not on