capitec very dishonest!

I have a problem with the bank, and they point blank refuse to take any accountability for their misleading ways. i recently transferred cash to a namibian fnb account, the money did not go to the account in question, but apparently went to a south african account with the same number, but if you go on to capitecs banking app, they DONT GIVE YOU AN OPTION TO CHOOSE A NAMIBIAN ACCOUNT!!!!!!!!!!!!!!!!!!!!! now they wont give me my money bac****!

i find this to absolutely disgusting and very dishonest, and i want a valid reason why they wont give the money back, its their fault for not having all the accounts in different countries available when transfering!!!