Capitec - Very disappointed and closing accounts

I have banked with Capitec from when they first started up in South Africa and am now appalled at the lack of service I have received this month. I had an issue with Pick and Pay's app ASAP. The order was placed and the money taken from my account. However the application seems to have crashed and no order was actually placed with Pick n Pay. I have tried to no avail for Pick n Pay to give me a letter stating that the order was actually never placed or received but to date ( from the 15th of April 2025) I have not received this letter. I have called Capitec how many times to sort this out and just told the same thing. The once I actually got through to an agent that I thought actually cared and said that she would lodge the grievance and refund the monies and would take up to 24 hours to reflect. That was on the 30th of April 2025. I am still waiting...no phone call, email, sms to update me on this. However multiple spam sms's on things I don't care about. I suppose this is the service level to be expected in South Africa these days. I will be moving my accounts now and ending a 23 year long period with them. I would LOVE to supply any reference number but with Capitec they dont bother to give you one