Capitec Very bad service and unprofessional!!!

Yesterday 25th July 2019 my card declines insufficient funds, go onto my capitec app only to see a zero balance yet there was over 15000 in the account, worried called capitec customer care, they tell me a court order to put a stop to my account as a reason my account has been put on hold, then the lady transfers me to legal, the lady at the legal department said it's not a court order, someone by the name of Riaan from Capitec Forensics put a hold onto my account, she then transfers me to forensics department to get more info transfers me to forensics , when I get through to forensics explained my situation to the gentleman he then tells me I must go back to client care because forensics does not deal directly with clients I must call customer care to contact them for the information, once again back to customer care who tells me the opposite I must speak to forensics then puts me on hold then cuts me off.i then call back again the gave my reference numbers again had explain myself again she then said she has escalated the matter to her team leader who promised to get hold of forensics and call me back before 16h45 personally to provide me with feedback. I recieved no call from the team leader, by 16H50, I then called to find out feedback and the lady just says she will send a mail to the team leader for feedback. Two and a half hours of waisting my time and still no feedback.

I currently have no electricity at home because I can not buy prepaid electricity because I have a zero balance yet I have over 15k in my account but my available balance 0.00. I am beyond angry as where is the procedures here guys, before you put someones account on hold you notify them either by phone, email, message or app notification.

I want my account removed from being on hold by 9h00, if there is no proof of court order giving capitec instruction to stop my account.

This really a poor and unprofessional way of operating with people's accounts and money. Doing whatever they want to with no information to back it up or any form of notification or reason.

Really disappointed. I will also be contacting your CEO directly and the banking ombudsman. Should this not be resolved this morning the 26th July 2019.