Capitec very bad service

I made a deposit at the ATM at Centurion mall. The ATM rook the money and then responded with: "DEPOSIT ERROR". The assistant of Capitec that worked there asked me go to the desk to put in a complaint with the help of the cashier name Thabo. Thabo gave me a referente number and a whatsapp nr.to check the details and respond of the complaint. He SAID and showed me on the system that it would only take 24 to 48 hours. That was on the 6th of Desember 2022. I tried the whatsapp number since then until today with no success. I phoned customer care and spoke with a Robin who only gave me another referente number, WITHOUT ANY HELP OR ANSWERS. It has been 7 days now? Surely they had enough time to check the ATM and the CAMERAS!!!! I also send a e-mail to customer care without any success. I will take this further and go to the new paper if i don't get the deposit in the account today. *** ***