Capitec very bad service

I want to reactivate my childs account and from Grandmothers fingerprint to mine and they have been struggling to remove the fingerprint for weeks. Firstly the branch logged a complaint and gave me a reference and gave a 3 day turnaround then next they still couldnt solve it then another 10 day turnaround and still not solved . Now l have called the complaints department twice and they still dont havean explanation why but keep promising me they will call back in 24 hours.

All 3 previous consultants still dont have an explanation and today they still promised to call me back to resolve

I have never had to experience such ever as everyone seems to be confused everytime l go to them. First they said affidavit of which l did Second they said they dont need iy anymore Thirdly l was told to bring the Grandmother for a quick removal then l did but still they cant resolve.

Ita either their system is not well done or consultants are not well trained.

Bottom line l hate the service you giving me