Capitec Vehicle License Renewal Failed Service

The "new" vehicle license renewal service Capitec offers must count for the worst service rendered ever. I tried this on behalf of my elderly mother, app**** and paid on 3 August 2025. First the application messed up the delivery address and there was no way to fix it. After a week and no communication from them, I called via the banking app. Stated the issue and rectified the address via the call. Another week went past and I phoned again. Again I was assured the address have been rectified and I should receive a waybill number within a day. More than a week went by with no waybill number. 26 August 2025 I received an email stating address details incorrect, which I have rectified twice already. Rep**** same day with all detail required. Again, received notification that disc will be delivered within 3-5 working days. 9 September 2025 I made another call. I was advised that there is no way one can contact this department by phone, only email on which they do not reply. I was also advised that I should go to the traffic department and ask (and pay) for a re-print. This is absolutely the worst service ever! Please do not use this service EVER!. Thought this would be easier for my 81 year old mother but would rather use eNatis next time.