Capitec Vangate Mall closing 20 minutes early

I visited Capitec, Vangate Mall branch on the 5th of May, 2022.

1. I arrived at the branch at 12:38. 2. There was no consultant at the door, so I pressed transact on the machine as I knew what I wanted to do. I proceeded to wait at the door with ticket in hand. 3. I was reprimanded by the consultant upon her return and informed that only staff may press the machine, I conceded. 4. The staff member proceeded to inform me that they were closed. I drew the staff member's attention to the time, as it was now 12:40. 5. I, naturally informed the staff member that the branch closes at 1pm, as I called the call centre to confirm, prior to traveling to the branch. 6. The consultant refused me entry and called the manager who informed me that they are no longer accepting customers due to it being Sunday and full. 7. I pointed her to the branch indicating that it's not full, and asked her whether she would tolerate Shoprite closing 20 minutes before the scheduled time, if she needed something from there? 8. I further, extremely calmly and in a soft voice indicated that my transaction would take a few moments, she then let me and the couple who was behind me in but ordered that the shutters be closed behind us. 9. I was seen by a consultant 7 minutes later and there was almost nobody in the branch, yet the shutters were still drawn. 10. I left an almost empty branch at 12:50.

I really found it strange that Capitec operates like a backdoor mashonisa.

Must be why people lose their minds in branches on Twitter.