Capitec values money more than people's lives

Dear Discovery, Nedbank, and the worst no people skills bank Capitec which values money over people’s lives. So, last year on the 29th of November 2023, my husband was taken against his will, shoved into his own car by 2 armed black males, driven to an Airbnb where a 3rd black male was waiting, tied him up and strangled him to the point where they gained access to his bank accounts with his phone. So now, Nedbank and Discovery have not even tried to reply to his claim or no feedback from them, but what grinds me, is that Capitec declined his claim, and their answer was that he has given them his pin. So, do you want to tell me, the person that declined his claim, that CAPITEC, values money more than the safety of their clients? What would you do if you are being held against your will, with a knife in your side, give them your pin or get stabbed and die???????????????????? Please tell me your answer Mr Claims Administrator???????????????And what is the worst, we are pretty sure that they had an inside person working with them at the time as they transferred the money from his Nedbank account to his Capitec account, called someone as they made a mistake to authorize the immediate payments. Made cash sends, bought airtime and all from his Capitec account. Discovery they could not get into his app on his phone because that works on face recognition, and he had a nose operation a couple of days before so he could only log on to his banking from his laptop. But again, Discovery also values money more than their client’s lives as they have not even responded. So again, the 3-armed men got his pin, took his card, and went on a shopping spree at Pick and Pay, liquor stores, clothing stores, and all of this happened while he was locked in the Airbnb, tied up and had to get lose from the situation where they left him alone. So, I know the banks have insurances against stuff like this, we lost R81000.00 and not Discovery, Nedbank or Capitec could be bothered about this. So, I will post this each and every day, on all social media, and If I can change one person’s mind on opening an account with each of these banks or a business from opening an account with these banks, I will be happy.