Capitec Vaal Mall stole my R10000

Capitec has once again disappointed due to poor if not lack of good services. This is the closest thing to theft as an amount of R10000 disappeared in Vaal mall atm when I deposited it on the 27th December 2022 at around 4pm. I deposited the money at the above mentioned time at the Vaal Mall branch and ATM counted the money thereafter it rep**** with “thank you for using atm” and then it switched off with an out-of-service. I then reported called in and reported matter and was told this will be resolved in 2 days. It’s now 25 days later and I haven’t gotten my money back. I have endlessly been calling with desperation day I in and day out and there is no viable feedback is provided by Capitec Vaal mall. When I logged a call I was told this will be resolved in 2 days. This is extremely disappointing especially knowing that this is my money which worst disappeared in December and this impacted January with school plans and so forth. This is so painful and hence I feel ******.

Please note if this is not resolved it will be escalated to the ombudsman.