1 reviews | Active since Jan 2014
Capitec Vaal Mall - Refuse to open an account
<p>I went to Capitec Vaal Mall on Saturday 5th November to open an Savings account. My proof of Address was on my husbands name. He only had his passport with him, which was unaceptable. I was told to come back and bring my own proof of address. Which I did on 11th November. On my proof of address my initials is MJME, which is correct. On my ID only reflects 2 names of those 4 initials. That was unacceptable for them. I was refused to open an account. Do they want to say my ID is not correct??? </p>
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Hi Magrietha
I refer to your complaint posted on Hello Peter on 8 November 2016 and acknowledge receipt thereof.
As per our telephone conversation you confirmed being satisfied with the explanation provided and therefor your matter has been resolved in closer thereof.
Your reference number for further enquiries is Incident: ***6.
Kind regards
Donorique Wessels
Complaint Management Officer
Complaint Management
Hi Magrietha
I refer to your complaint posted on Hello Peter on 8 November 2016 and acknowledge receipt thereof.
As per our telephone conversation you confirmed being satisfied with the explanation provided and therefor your matter has been resolved in closer thereof.
Your reference number for further enquiries is Incident: ***6.
Kind regards
Donorique Wessels
Complaint Management Officer
Complaint Management