Capitec Vaal mall deviates from procedure and treat clients with disrespect

Several months ago I complained about the ticket queuing system not being followed at Capitec's branch in the Vaal Mall. I was assured that it would not happen again. I haven't been back to the branch since. But, I was just back there. Unfortunately nothing has changed for the better. Motsie Rafube was at the entrance. He sprayed my hands with sanitiser and asked me to take a seat. He said that he would give me a ticket in due course. Since I had already complained about this deviation from procedure and thought it was addressed, I asked to speak to the manager. He brushed me off, saying that he is managing this line (referring to the queue). I let it be, but was determined to ask for someone else to see the manager. I did not appreciate being treated with such disregard.

That was bad enough, but things got worse. The service consultant that helped me was Victor Nepfumbada. He did not greet me, which is not the end of the world. In order to help me, he needed my ID. I was a little upset and preoccupied because of the recurrence of issues with the branch's queueing system, so I accidentally gave him my driver's license. I had even forgotten that I had brought my ID. His response was curt: "I said: Your ID." At this point I asked to speak to the manager again. Girly Malefo joined us at the desk, She was friendly and helpful. I complained to her about Motsie Rafube and then about Victor Nepfumbada. Victor was not happy about this and started complaining to her about me. He continued talking over me, so I raised my voice so the whole branch could hear. A bit of an undignified situation.