Capitec useless for ID applications

There facility for ID applications is useless. my wife has been at a branch this morning. Twice they tried to get the payment through but it was denied both times. All that the staff member said is that the application is valid for 30 days and that she must do the payment manually via her app. As the queue was to0long to speak to a consultant we went to another branch. There was not one customer. There they have told her that they cant help her and she previous branch must cancel the ID application and they must do it again with a manual payment. DO NOT APPLY AT CAPITEC FOR ID's