Capitec, useless customer service.

Very disappointed in the way that Capitec handles client queries. Someone accessed my account and spent over R300 on online gaming. Im panicked thinking what's next and Report the case to a "Carmen" who is not very friendly nor helpful. Only to get literally forced to stop my card and pay another R70 to gave it reactivated! When I said no I was told "call us back when you more serious about the investigation! Coz money went off my app, not my card, so no point in stopping a card! It's really sad we pay so much fees for this company to look after our monies, when their security fails, they are not even bothered to help! 2days later still waiting to be called back! Not sure how you plan on reversi g transaction after a week. So annoyed. Maybe it's a sign it's time to switch