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Ivan M

1 reviews | Active since Jan 2025

25 Sept 2025, 15:48

Capitec = Useless

Subject: Closure of Account Due to Unacceptable Service

I am extremely dissatisfied with the continued lack of security and accountability regarding debit orders on my account. On multiple occasions, companies have been able to change debit amounts without my approval. Each time, your consultants have informed me that I must address the matter directly with the company—despite the fact that the issue arises from Capitec allowing unauthorized changes to proceed.

This is unacceptable and reflects poorly on both your security systems and your customer service. A bank’s first priority should be to protect its clients’ funds, yet my experiences have demonstrated the opposite.

Due to these ongoing failures, I have decided to close my account immediately and will no longer be conducting business with Capitec. I sincerely hope that this matter receives the serious attention it deserves, as the current situation not only undermines customer trust but also exposes the bank to potential legal consequences.

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Replies (2)
Capitec Bank
Capitec Bank's reply25 Sept 2025, 16:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
IM
Ivan M's update03 Oct 2025, 09:23
Reviewer Update
To Whom It May Concern, I wish to formally raise my concern regarding the service I recently experienced with Capitec. The official designated to contact me demonstrated a level of unprofessionalism that I have not encountered with any other service provider. Such conduct is unacceptable and reflects poorly on the organisation as a whole. This incident has left me with the impression that Capitec does not prioritise professionalism or customer service, which is deeply disappointing. I urge Capitec to review the quality of its customer engagement and ensure that representatives uphold the standards expected of a leading financial institution. As a consumer, I can no longer recommend Capitec to others until significant improvements are made. I strongly suggest that current and prospective clients carefully consider their choice of banking service provider.