MS
Mathapelo S
1 reviews | Active since Sept 2014
10 Feb 2021, 15:56
CAPITEC useless bank, I want my MONEY so I can leave you alone
I went to the Capitec branch at carlsword. Been coming here since the 5th of Feb. They have been inform by Sibusiso Gumbi (FNB) to put my account on hold for suspected of *****. I have requested capitec to provide me with case number as well as the complaint request that was provided by FNB till no avail I have received no proof or evidence of these allegations. I spoke to Shanon from Capitec forensic who strictly said she is not allowed to speak to client bt only the people at the branch. Capitec is seating on my money with no justification whatsoever other than fnb told them to do so. That you have requested for any form of documentation and non is being tenderd. They only thing that is going on here is bad banking practice by fnb and capitec that has formed some kind of secret pact to abuse your fund. They are claiming ***** without basis and just want to use your money for end of the year bonus. They have taken their charges while denying you access to your money and smiling about it while pretending to help without actually helping in any way. Bad service from Capitec and they don't care about their clients only for themselves including the Manager who was just useless but still made me come here and told me that if I don't leave because they don't want to help me she will call security to drag me out just because I'm requesting documentation for my perusal.
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Replies (4)
Capitec Bank's replyOfficial
10 Feb 2021, 16:01Good day Mathapelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply10 Feb 2021, 16:01
Official
Good day Mathapelo
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
MS
Mathapelo S's updateReviewer Update
12 Feb 2021, 17:19Hi, it's been 24hours and sisanda who was assigned to my case hasn't responded or call me. I have called and to no avail from her. I haven't received any form of documentation yet so please may I have access to my funds asap
MS
Mathapelo S's update12 Feb 2021, 17:19
Reviewer Update
Hi, it's been 24hours and sisanda who was assigned to my case hasn't responded or call me. I have called and to no avail from her. I haven't received any form of documentation yet so please may I have access to my funds asap
MS
Mathapelo S's updateReviewer Update
16 Feb 2021, 12:16Hi capitec
It has become painfully clear that you are seating on my money without any reason.
You claim fnb instructed you to freeze my account : you have also claimed that it was just on word of mouth based on some strange understanding between the two institutions that you have agreed to hold my money for profit purposes.
Meanwhile for the past two weeks or so you have collectively decided to use my money for your benefits without any justification.
You are surprisingly acting against me when in actual fact you are supposed to be acting for me. You processed my funds, charged me for your services and turn around and deprive me of access to my funds.
Where it is not factious, is obviously fictitious. It has become apparently clearer that fnb and capitec has devised a means of usurping people's money in a bid for a fat remuneration come end of the year.
If at all there is *****, who actually complained about it without any proof. If there's proof why is it hard to tender.
This seems to be a very well invented strategy by capitec to masquerade their cross incompetence and get profit on their lack of responsibility to their clients.
As a matter of fact, is taken a piece from their poor clients and am clearly one in the receiving end.
How else are we running around in circles and asking the same questions and giving rehe****d answers because we are not interested in solving these problem. The banks are benefactors to many Ngo and organizations at the expense of people's money and it appears that nobody can be able to stand up to them. It must be good to be invincible like the banks.
Poor US that are continously victimized because we have no protection whatsoever.
It has become painfully clear that you are seating on my money without any reason.
You claim fnb instructed you to freeze my account : you have also claimed that it was just on word of mouth based on some strange understanding between the two institutions that you have agreed to hold my money for profit purposes.
Meanwhile for the past two weeks or so you have collectively decided to use my money for your benefits without any justification.
You are surprisingly acting against me when in actual fact you are supposed to be acting for me. You processed my funds, charged me for your services and turn around and deprive me of access to my funds.
Where it is not factious, is obviously fictitious. It has become apparently clearer that fnb and capitec has devised a means of usurping people's money in a bid for a fat remuneration come end of the year.
If at all there is *****, who actually complained about it without any proof. If there's proof why is it hard to tender.
This seems to be a very well invented strategy by capitec to masquerade their cross incompetence and get profit on their lack of responsibility to their clients.
As a matter of fact, is taken a piece from their poor clients and am clearly one in the receiving end.
How else are we running around in circles and asking the same questions and giving rehe****d answers because we are not interested in solving these problem. The banks are benefactors to many Ngo and organizations at the expense of people's money and it appears that nobody can be able to stand up to them. It must be good to be invincible like the banks.
Poor US that are continously victimized because we have no protection whatsoever.
MS
Mathapelo S's update16 Feb 2021, 12:16
Reviewer Update
Hi capitec
It has become painfully clear that you are seating on my money without any reason.
You claim fnb instructed you to freeze my account : you have also claimed that it was just on word of mouth based on some strange understanding between the two institutions that you have agreed to hold my money for profit purposes.
Meanwhile for the past two weeks or so you have collectively decided to use my money for your benefits without any justification.
You are surprisingly acting against me when in actual fact you are supposed to be acting for me. You processed my funds, charged me for your services and turn around and deprive me of access to my funds.
Where it is not factious, is obviously fictitious. It has become apparently clearer that fnb and capitec has devised a means of usurping people's money in a bid for a fat remuneration come end of the year.
If at all there is *****, who actually complained about it without any proof. If there's proof why is it hard to tender.
This seems to be a very well invented strategy by capitec to masquerade their cross incompetence and get profit on their lack of responsibility to their clients.
As a matter of fact, is taken a piece from their poor clients and am clearly one in the receiving end.
How else are we running around in circles and asking the same questions and giving rehe****d answers because we are not interested in solving these problem. The banks are benefactors to many Ngo and organizations at the expense of people's money and it appears that nobody can be able to stand up to them. It must be good to be invincible like the banks.
Poor US that are continously victimized because we have no protection whatsoever.
It has become painfully clear that you are seating on my money without any reason.
You claim fnb instructed you to freeze my account : you have also claimed that it was just on word of mouth based on some strange understanding between the two institutions that you have agreed to hold my money for profit purposes.
Meanwhile for the past two weeks or so you have collectively decided to use my money for your benefits without any justification.
You are surprisingly acting against me when in actual fact you are supposed to be acting for me. You processed my funds, charged me for your services and turn around and deprive me of access to my funds.
Where it is not factious, is obviously fictitious. It has become apparently clearer that fnb and capitec has devised a means of usurping people's money in a bid for a fat remuneration come end of the year.
If at all there is *****, who actually complained about it without any proof. If there's proof why is it hard to tender.
This seems to be a very well invented strategy by capitec to masquerade their cross incompetence and get profit on their lack of responsibility to their clients.
As a matter of fact, is taken a piece from their poor clients and am clearly one in the receiving end.
How else are we running around in circles and asking the same questions and giving rehe****d answers because we are not interested in solving these problem. The banks are benefactors to many Ngo and organizations at the expense of people's money and it appears that nobody can be able to stand up to them. It must be good to be invincible like the banks.
Poor US that are continously victimized because we have no protection whatsoever.
MS
Mathapelo S's updateReviewer Update
31 Mar 2021, 12:59Hi Capitec Forensics
It's been over a month and with no avail I am able to contact your foresic department for assistance and feedback on my ongoing query.
I have provided the necessary documents that was requested and still I'm stranded with no money to pay for my daughter's school fees and yet you say you are a bank that cares for their clients. Is there anyone who follows your values and mission on doing the best they can for their client, if such a person can they please please help me. Im tired of calling and emailing please.
It's been over a month and with no avail I am able to contact your foresic department for assistance and feedback on my ongoing query.
I have provided the necessary documents that was requested and still I'm stranded with no money to pay for my daughter's school fees and yet you say you are a bank that cares for their clients. Is there anyone who follows your values and mission on doing the best they can for their client, if such a person can they please please help me. Im tired of calling and emailing please.
MS
Mathapelo S's update31 Mar 2021, 12:59
Reviewer Update
Hi Capitec Forensics
It's been over a month and with no avail I am able to contact your foresic department for assistance and feedback on my ongoing query.
I have provided the necessary documents that was requested and still I'm stranded with no money to pay for my daughter's school fees and yet you say you are a bank that cares for their clients. Is there anyone who follows your values and mission on doing the best they can for their client, if such a person can they please please help me. Im tired of calling and emailing please.
It's been over a month and with no avail I am able to contact your foresic department for assistance and feedback on my ongoing query.
I have provided the necessary documents that was requested and still I'm stranded with no money to pay for my daughter's school fees and yet you say you are a bank that cares for their clients. Is there anyone who follows your values and mission on doing the best they can for their client, if such a person can they please please help me. Im tired of calling and emailing please.