Capitec Useless

Paid my fibre via the app. Transaction was unsuccessful, but next morning funds were deducted from my account. Phoned my service provider and they informed me the funds were not received. I looked on the app and states the transaction is unprocessed. The bank knows the funds were taken and not paid, now I need to waste my time logging a call because the email is not sufficient (which then is a totally useless avenue.) If this is not sorted TODAY!!!! not 3 working days, you have had since the 22nd September to return the funds, I will close this account.

Cheap fees, but you paying for what you get. T