CAPITEC USED TO BE THE BEST BANK, NOW THE WORST

I use Internet Banking as I do not want to download the apt to my phone. Every month i pay my gardener by the the "Send money" option whereby he can withdraw money from any participating store like Checkers, Builders etc. Yesterday I tried to use this option only to get the reply that this function is not available and to please try later. I have tried at least 9 times to do this and so finally called Capitec help desk. The line cut in the middle of answering the security questions. They did not call back and so I called again and was told the guy named Khumalo was on another line and that he would call me back. He didn't. This afternoon I went to a local branch whereby the agent spent over 30 minutes in communication with Head Office. They decided that the error was due perhaps to a change to my profile. I HAVE NEVER EVER CHANGED ANY DETAILS IN MY PROFILE. I returned home and tried again but this time using my partner's account and this also failed, giving the same response, therefore it had nothing to do with an error related to my account. My gardener who works for another person on Tuesdays has told me that the same things happened when his other employer tried to do the same. THIS IS AN ERROR ON CAPITIC'S PART, Sort it out.