Capitec unwilling to refund my money and very delayed feedback

<p>HI I am a client of Capitec I app**** for debt review prior the deduction on my account for a Capitec loan. I been dealing with Capitec at Fourways Crossing where I received little assistance after 2 to 3 weeks i decided to call capitec direct and I been delayed for more than a week being advised i will recieve feedback. I was already under debt review when Capitec deducted money from my account for a loan that should not have been deducted. Ireceived feedback after being sent pillar to post and now declined. This i find unprofessional and rediculous. I am willing to take this further to the consumer board and the national credit regulator if I do not get a refund . Please assist promptly.</p>