NN
Ntsako N
1 reviews | Active since Dec 2025
28 Dec 2025, 17:55
Capitec unresolved issues
I had a loan with Capitec. I was handed over to the Lawyers of which I paid them in 2016. I got a paid up letter from the Lawyers and I submitted it to Capitec but still my status in their system shows that I'm still handed over. This is affecting my credit score.
Helpful (0)
Replies (8)0
Replies (8)
Capitec Bank's replyOfficial
28 Dec 2025, 18:45Hello, Ntsako you are through to Ziyanda,
I am very sorry for the inconvenience this is causing you.
Best regards,
Capitec Bank's reply28 Dec 2025, 18:45
Official
Hello, Ntsako you are through to Ziyanda,
I am very sorry for the inconvenience this is causing you.
Best regards,
Capitec Bank's replyOfficial
28 Dec 2025, 18:46Since the status of the loan you had is till showing, please contact our CCS department on ***. They will open from 8am-5pm tomorrow.
Best regards,
Capitec Bank's reply28 Dec 2025, 18:46
Official
Since the status of the loan you had is till showing, please contact our CCS department on ***. They will open from 8am-5pm tomorrow.
Best regards,
Capitec Bank's replyOfficial
28 Dec 2025, 18:50Is there anything else I can assist you with?
Best regards,
Capitec Bank's reply28 Dec 2025, 18:50
Official
Is there anything else I can assist you with?
Best regards,
NN
Ntsako N's updateReviewer Update
28 Dec 2025, 18:54I did call the CCS many times but they are not helping me
NN
Ntsako N's update28 Dec 2025, 18:54
Reviewer Update
I did call the CCS many times but they are not helping me
Capitec Bank's replyOfficial
28 Dec 2025, 18:57It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.
Best regards,
Capitec Bank's reply28 Dec 2025, 18:57
Official
It seems like you're busy as you haven't responded to me in a while. Is now still a good time to chat? I realise you're busy, so I'll give you a few more minutes to get back to me. If I don't hear back from you in 5 minutes, I'll close this chat. But don't worry, if you still need to chat to us later when you have time simply type "chat to an agent" below.
Best regards,
Capitec Bank's replyOfficial
28 Dec 2025, 19:03Thank you so much for giving me the opportunity to assist you today 🌸. I truly hope you’re satisfied with the service I’ve provided.
If you do receive a survey, please note that it’s based on my service and not Capitec Bank as a whole — your feedback means a lot to me.
Wishing you a peaceful day and a week that brings nothing but good news. Goodbye.
Best regards,
Capitec Bank's reply28 Dec 2025, 19:03
Official
Thank you so much for giving me the opportunity to assist you today 🌸. I truly hope you’re satisfied with the service I’ve provided.
If you do receive a survey, please note that it’s based on my service and not Capitec Bank as a whole — your feedback means a lot to me.
Wishing you a peaceful day and a week that brings nothing but good news. Goodbye.
Best regards,
NN
Ntsako N's updateReviewer Update
28 Dec 2025, 19:04Hello Ziyanda I was given the CCS number from the bank to call. I did call them they said" give it some chance it'll update"but it's been 9 years already
NN
Ntsako N's update28 Dec 2025, 19:04
Reviewer Update
Hello Ziyanda I was given the CCS number from the bank to call. I did call them they said" give it some chance it'll update"but it's been 9 years already
Capitec Bank's replyOfficial
30 Dec 2025, 09:35Hello NTSAKO GOODNESS NGOBENI
In response to your complaint, kindly refer to our telephone conversation help on the 30.12.2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regards
Capitec Bank
In response to your complaint, kindly refer to our telephone conversation help on the 30.12.2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply30 Dec 2025, 09:35
Official
Hello NTSAKO GOODNESS NGOBENI
In response to your complaint, kindly refer to our telephone conversation help on the 30.12.2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regards
Capitec Bank
In response to your complaint, kindly refer to our telephone conversation help on the 30.12.2025, as outcome of your complaint.
Please feel free to contact us directly should you have any other enquiries relating to this matter
Kind regards
Capitec Bank
Best regards,