Capitec Unprofessionalism

I opened a savings account at Capitec and then requested a Credit card. Being self employed I struggled for a entire month and after 7 visits to the same branch, was simply told that they couldn't assist me. Having a credit score of 689 I find it odd that they simply couldn't have told me that they are unable to assist me when I made my first visit. I realise that the staff are simply *********** due to their requests changing after each visit, on what documentation to provide. After confirming confirming whether the documentation provided was correct I was then requested to provide more documentation, which was then provided, where I was then again told that they are unable to assist me. It is clear the staff have no idea of how to render a service as the processes aren't understood and everyone does as they see fit. This is Totally unacceptable and after only two months experience with Capitec bank, I will be closing my account, to never deal with this unprofessional bank.