1 reviews | Active since Jun 2017
Capitec Unprofessional Customer Service.
<p>So I resigned not to long ago from my employer ,a week later I receive a text saying there's a sum of money transferred into my Capitec account,I then go to vangate malls branch and enquire as to where the funds come from and in a casual conversation I am advised that they are unaware and I'm like OK let's pay an advanced instalment on my loan I have with them giving myself one months relief to find another job and I also pay my retail account,now a week later Motsetse Moleka team leader at Capitec Collections in Johannesburg!!! Calls demanding i pay the funds back,I will not be held responsible for this unprofessional behaviour of this bank as I am not going to feel like a ******** because I was honest to enquire where it came from ,I'm not going to have my credit score affected neither am I gonna be responsible for this banks action.</p>
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Thank you I was threatened that if I don't come to an agreement they will put a minus on my account for the some of money ,yes I did use it but I was told the source is unknown ,I mean anybody who has responsibilities will be grateful for such an advance and I was responsible to actual relieve myself from a loan I have with capitec ,I have never ever had this humiliation from Capitec before ,I've held this bank on a silver platter and recommended it to many but now I feel otherwise ,I feel this should be seen ,thank you so much complaints manager because clearly the gentleman I spoke to today made me feel like I'm a ******** the agreement can be setup with the person who advised me the source is unknown and capitec them selves ,my desire since I left school was to work for Capitec but I was so unprofessional treated aswell because no one could advise me the path as to how to apply for a job ,I'm a very professional individual when it comes to work and I would never drag this company's name through the gutter like thee individual who called me even I would love to do a better job then the advisor who didn't investigate as to where this funds came from.
Thank you I was threatened that if I don't come to an agreement they will put a minus on my account for the some of money ,yes I did use it but I was told the source is unknown ,I mean anybody who has responsibilities will be grateful for such an advance and I was responsible to actual relieve myself from a loan I have with capitec ,I have never ever had this humiliation from Capitec before ,I've held this bank on a silver platter and recommended it to many but now I feel otherwise ,I feel this should be seen ,thank you so much complaints manager because clearly the gentleman I spoke to today made me feel like I'm a ******** the agreement can be setup with the person who advised me the source is unknown and capitec them selves ,my desire since I left school was to work for Capitec but I was so unprofessional treated aswell because no one could advise me the path as to how to apply for a job ,I'm a very professional individual when it comes to work and I would never drag this company's name through the gutter like thee individual who called me even I would love to do a better job then the advisor who didn't investigate as to where this funds came from.
I got a text at 11:51 today saying the funds are taken out of my account does this mean that my account is in minus and I was liable for that which is Capitec's fault I think this is unacceptable, I did not give consent for any action to take place on my account ,so do Capitec assume they can access my financial information without my consent ??
I got a text at 11:51 today saying the funds are taken out of my account does this mean that my account is in minus and I was liable for that which is Capitec's fault I think this is unacceptable, I did not give consent for any action to take place on my account ,so do Capitec assume they can access my financial information without my consent ??