Capitec Unpaid Funeral Claim for over a month

I have made a funeral claim with Capitec on the 5th July 2021, that claim upto date it hasn't been paid or finalized. I switched all my funeral policies from.oldmutual to Capitec in December 2020 and obviously I enquired about the switching before I could.make that decision so that I don't have to struggle should one of my dependents pass on and yes I was promised that there won't be any delays.

Surprisingly I have submitted all the required documents for funeral claim but instead of finalizing the claim, I am being asked one document to another, I have sent emails to their head office, i have made calls directly to their head office and i would even ran out of airtime because of being send from one department to another.

Please help me to get this claim finalized . I don't know what to do anymore as the Branches are also clueless what their head office is doing.

Please advice