CAPITEC UNPAID FUNERAL CLAIM

I have previously sent emails and made calls to Capitec to assist me understand what could be the reason for not finalizing my funeral claim. I was then requested to send documents and I did that over and again, but to my disgrace up to now the claim has not been finalized as yet. #WIN, HELLO PETER can you please assist me with this nightmare so that I can cut ties with CAPITEC in future.

I am extremely disappointed and frustrated as I have borrowed money elsewhere to contribute at my Aunt's funeral while waiting for the payout but regrettably I am still owing those I borrowed from..

Please Help!