1 reviews | Active since Nov 2013
Capitec ******** card swipes
On Friday I asked someone to borrow me money anyways around 2.30pm money was deposited into my account. So I said it's late let me go to town tomorrow to sort whatever I need to sort out. An hour later I received an sms my money got deducted in Rondebosch shop2shop so I Googled it and said no way. I got my card my phone with the cell phone banking is water damaged in my room. I managed to get airtime and called capitec the 1st consultant was a nightmare was so rude I'm telling him my money is been deducted in cape town his telling me about security questions surely that should follow after the account is blocked or does capitec don't care about clients money? With that been said I asked for a manager he swore me and put the call aside. Second consultant tried helping the call cut. The 3rd consultant was very helpful and explained everything to me.
My hard is blocked cause I was told that if I block the card the funds won't be processed and I will get my money back. It's now Monday and it never reflect at all. I also now need to pay R70 for a new card while I have my card with me this had to be done cause otherwise I wouldn't get the money that was taken. So now that my money was deducted close to capitec and I must now cover card fees surely this is an inside job my account has no debt orders I only purchased once online and never did it again cause I was scared of all of this. I want my money back as I was told I will get it back I can't pay for a new card without that money been paid back to me. Yall messed with the wrong client this time. You can't take someone's last money and expect them not to be upset.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
