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nicolette-dirk nicolette-dirk

1 reviews | Active since Feb 2017

10 Dec 2023, 15:33

Capitec Unjust Treatment of Client

Today on 10 December, Capitec has blocked my account due to the fact that R160 was put into my account, which was linked to a Ponzi scheme. This was done on the 22 November, of which I had no knowledge. Now because it has to be investigated, my account is being frozen, idefinitely. how many people have access to unsuspecting consumers accounts and can use it for ******* activities. I have never even known about this ponzi scheme activity on my account and neither has Capitec. Is it fair that my hard earned money which I earned honstly must be blocked during the festive season for R160 ponzi scheme allegation I knew nothing about. And to be honest R160 is very little for a ponzi scheme investment. Capitec, Is this how you treat your clients - like potential ********s? This has never happened to me before and I dont see why I should be placed in ythe middle of an investigation that is between capitec, the complaintant and the real crimanal. Access to anyone's account is easy in our lax security system - why punish the victim of the crime? I must now also go and make an affidavit to plead my innocence. I am utterly disguisted that I cannot be using my money over the festive season. I opened my account at Capitec this year, but it seems that ******** elements can get easy access to their clients' accounts.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Dec 2023, 08:35
Official
  Good day  Nicolette,

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank