1 reviews | Active since Feb 2017
Capitec Unjust Treatment of Client
Today on 10 December, Capitec has blocked my account due to the fact that R160 was put into my account, which was linked to a Ponzi scheme. This was done on the 22 November, of which I had no knowledge. Now because it has to be investigated, my account is being frozen, idefinitely. how many people have access to unsuspecting consumers accounts and can use it for ******* activities. I have never even known about this ponzi scheme activity on my account and neither has Capitec. Is it fair that my hard earned money which I earned honstly must be blocked during the festive season for R160 ponzi scheme allegation I knew nothing about. And to be honest R160 is very little for a ponzi scheme investment. Capitec, Is this how you treat your clients - like potential ********s? This has never happened to me before and I dont see why I should be placed in ythe middle of an investigation that is between capitec, the complaintant and the real crimanal. Access to anyone's account is easy in our lax security system - why punish the victim of the crime? I must now also go and make an affidavit to plead my innocence. I am utterly disguisted that I cannot be using my money over the festive season. I opened my account at Capitec this year, but it seems that ******** elements can get easy access to their clients' accounts.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
