LM
Londekile M

1 reviews | Active since Mar 2022

29 Mar 2022, 14:19

Capitec unblock my account

I Londekile Mseleku Identity number *** would like to inform Hellow Peter about my concerns.I'm a member of a Stokvel that does the eradicate of poverty and as community members we like to help each other.

Members Tsolo account number *** and Ms T. P Khumalo *** Link *** Capitec voluntarily gave us or allowed us to use their capitec account details to deposit the money and then they normally transfer the money back to us after 10 days to continue with our plan of helping each other in renovating,building houses and buying furnishers. We do a lot of things in our Stokvel to assist each other financially and depending on which plan you choose to be a part of.Now the account has been suspended or closed and nobody from capitec called to inform both the owners of the accounts. I have trouble with paying my daughter's overdue school fees due to my account being blocked.

We are very disappointed with the capitec services.

0
Replies (3)
Capitec Bank
Capitec Bank's reply29 Mar 2022, 18:04
Official
 Good day Londekile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

LM
Londekile M's update29 Mar 2022, 21:05
Reviewer Update
Thank u but I need the account coz the money is needed for my child's school fees and food that we lack at the house... my family is starving
LM
Londekile M's update30 Mar 2022, 11:56
Reviewer Update
Thank you sO much Hellopeter for a job well done. My Capitec Bank acc is opened... Thank u so much. Thank u for the call I received from a friendly consultant from Capitec who gave me time nd escalated my problem. Thank u Capitec Bank