Capitec Unauthorized Money Transfer

Item: Capitec Bank
Rating: 1
Author: Sanelisiwe M

I had an unauthorized transfer from my capitec account I have tried doing a debit order reversal but it doesn't appear. An uber payment was made without my knowledge or consent. I have never agreed to it and was surprised when it transfered money from my account without my knowledge neither did I confirm with capitec to have them deduct from my account.

Kindly assist I am unable to go to the nearest branch as it was looted.

Thank you.

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

06 Nov 2021, 08:10

Good day Sanelisiwe

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards

Capitec Bank

Capitec Bank's reply06 Nov 2021, 08:10

Official

Sanelisiwe M's updateReviewer Update

08 Nov 2021, 15:17

Its the next business day today and I haven't been contacter yet mind you I'm a student in a bit of a bind I was going to use that money for data as I'm writing today so I'd really appreciate some assistance.

Sanelisiwe M's update08 Nov 2021, 15:17

Reviewer Update

Capitec Bank's replyOfficial

17 Feb 2022, 18:45

Hi Sanelisiwe

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply17 Feb 2022, 18:45

Official