TN
Thandi N

1 reviews | Active since Jul 2019

02 Sept 2019, 09:25

Capitec Unauthorized debits from Accounts!

Capitec Bank decided to debit from my Capitec savings account instead of debiting from my FNB Cheque account that I authorized them to debit from. The money they decided to debit was suppose to pay for something else. It is such an irregularity to take money from an account that I did not authorize them to take from. This bank does Mafia/street things that are not allowed, since well they are doing this...I have decided not to pay their loan, TIT FOR TAT. The call center agent was so ride and shouting at me, bad customer service!!!!

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Sept 2019, 13:23
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
 
Capitec Bank
Capitec Bank's reply09 Oct 2019, 13:56
Official
Good day 

Kindly be advised I have tried contacting you to no avail. Please note I have sent you an email as well.

Kind regards
Capitec Bank