SV
S V
1 reviews | Active since Jan 2018
20 Feb 2021, 12:27
Capitec Unauthorized debit - its been 3 weeks still no refund!
I have a car rental with Avis, but was billed in February by R8004.24 which was an unauthorized transaction, I notified Capitec by going into the branch and getting a Incident number on 5 February already. Its been 3 weeks !! I have not signed for this amount and I did not enter my pin at any time. Capitec allowed this to go through my account. I have sent 6 customer complaints to Capitec, my account is now frozen and I still have no refund. I have numerous incident numbers that have been - still NO REFUND. My latest incident number: ***6. Why does Capitec allow transactions that are unauthorized to go off my account? Its not right. Please assist me to get this amount reversed urgently!
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Replies (3)
Capitec Bank's replyOfficial
20 Feb 2021, 12:29Good day S VC
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply20 Feb 2021, 12:29
Official
Good day S VC
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
24 Feb 2021, 14:49Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply24 Feb 2021, 14:49
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
SV
S V's updateReviewer Update
11 Mar 2021, 08:19I posted this message yesterday, still nobody at Capitec has responded to sort this matter out for me:
I have yet ANOTHER unauthorized debit gone off my account at 03h30 this morning for R5029,95. Capitec Bank has taken funds from my savings to OFFSET the negative balance - WITOUT AUTHORISATION!!!
I have cancelled my lease with Avis due to all these unauthorized billings off my Capitec account and no linger have the car.
I'm sick and tired of this, Capitec Please help reverse this unauthorized debit which has again put my account in arrears and again left with no funds.
This is unbelievable - I'm seeking legal advise against Avis, so please have the reversals done urgently
I need this transaction to be reversed urgently and NEVER happen again - this is radicicolous
I have yet ANOTHER unauthorized debit gone off my account at 03h30 this morning for R5029,95. Capitec Bank has taken funds from my savings to OFFSET the negative balance - WITOUT AUTHORISATION!!!
I have cancelled my lease with Avis due to all these unauthorized billings off my Capitec account and no linger have the car.
I'm sick and tired of this, Capitec Please help reverse this unauthorized debit which has again put my account in arrears and again left with no funds.
This is unbelievable - I'm seeking legal advise against Avis, so please have the reversals done urgently
I need this transaction to be reversed urgently and NEVER happen again - this is radicicolous
SV
S V's update11 Mar 2021, 08:19
Reviewer Update
I posted this message yesterday, still nobody at Capitec has responded to sort this matter out for me:
I have yet ANOTHER unauthorized debit gone off my account at 03h30 this morning for R5029,95. Capitec Bank has taken funds from my savings to OFFSET the negative balance - WITOUT AUTHORISATION!!!
I have cancelled my lease with Avis due to all these unauthorized billings off my Capitec account and no linger have the car.
I'm sick and tired of this, Capitec Please help reverse this unauthorized debit which has again put my account in arrears and again left with no funds.
This is unbelievable - I'm seeking legal advise against Avis, so please have the reversals done urgently
I need this transaction to be reversed urgently and NEVER happen again - this is radicicolous
I have yet ANOTHER unauthorized debit gone off my account at 03h30 this morning for R5029,95. Capitec Bank has taken funds from my savings to OFFSET the negative balance - WITOUT AUTHORISATION!!!
I have cancelled my lease with Avis due to all these unauthorized billings off my Capitec account and no linger have the car.
I'm sick and tired of this, Capitec Please help reverse this unauthorized debit which has again put my account in arrears and again left with no funds.
This is unbelievable - I'm seeking legal advise against Avis, so please have the reversals done urgently
I need this transaction to be reversed urgently and NEVER happen again - this is radicicolous