JT
Johann T
1 reviews | Active since Nov 2018
02 Nov 2018, 07:10
Capitec unauthorised deductions
The same happened to me this morning. I have received an SMS at 1:19 this morning .
Capitec: Debit Order -R99.00 from SAVINGS ACCOUNT; Ref UPS NCONNUPS15_118178 -INS PREM ********** 8; Call ********** 043
Nothing in this regard was authorised by me. This is crazy. Where is the security measures now? Whenever I go into the bank, they want your ID, and at least your fingers for identification purposes. Now I find that my account is actually open-plan to all who need some money. Capitec have to step up very quickly, because this issue will land up in the newspapers very quickly if it happens again.
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Replies (2)0
Replies (2)Capitec Bank's replyOfficial
02 Nov 2018, 10:50 I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply02 Nov 2018, 10:50
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
06 Nov 2018, 11:42Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
Best regards,
Capitec Bank's reply06 Nov 2018, 11:42
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
Best regards,
