JT
Johann T

1 reviews | Active since Nov 2018

02 Nov 2018, 07:10

Capitec unauthorised deductions

The same happened to me this morning. I have received an SMS at 1:19 this morning .

Capitec: Debit Order -R99.00 from SAVINGS ACCOUNT; Ref UPS NCONNUPS15_118178 -INS PREM ********** 8; Call ********** 043

Nothing in this regard was authorised by me. This is crazy. Where is the security measures now? Whenever I go into the bank, they want your ID, and at least your fingers for identification purposes. Now I find that my account is actually open-plan to all who need some money. Capitec have to step up very quickly, because this issue will land up in the newspapers very quickly if it happens again.

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Nov 2018, 10:50
Official
 I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply06 Nov 2018, 11:42
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank

Best regards,