SM
Sam M

1 reviews | Active since Sept 2011

01 Mar 2018, 10:32

Capitec unauthorised debit charge

Capitec Bank is charging me R20 for reversing an unauthorised debit.

I think it is very unfair for Capitec to profit from a ****. How does Capitec justify charging a debit fee of R3.50 and R20 for reversing an unauthorised debit. It is like Capitec bank is profiting from crime.

I want Capitec Bank to refund me my ( R20 + R3.50 ) or else I am moving to another bank. I have already packed my bags. I am waiting for a signal from Capitec.

0
Replies (2)
Capitec Bank
Capitec Bank's reply01 Mar 2018, 11:19
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply01 Mar 2018, 15:37
Official

Good day Mr Mokoena

The matter has been resolved, as per our telephone discussion.

Kind Regards

Capitec Bank

Best regards,