Capitec Unauthorised debit.

Im so angry, hurt and dissapointed with capitec bank. My sister had an unauthorised debit of R2000 on her capitec account, it went off on friday the 25th September 2020, on the same day she called capitec call center and they told her to visit the branch as they are unable to reverse any amount more than R800, she rushed to town as she stays inthe far rural areas of Matatiele( Eastern Cape). She visited a capitec branch in Matatiele where they said the is no option for reversal on the debit gave her a form to be filled by the police; at the time it was very late she went back home, and onthe following day went to the police station for the form to be completed and back to capitec to submit the filled form. She had to wait on the line and when her turn to be helped came ahe was told that they will not take the form and are unable to help her, they gave her number( they said its for the company that debited the money) so they say she must call the company and ask for her money as they have nothing to do with the company and they will not help her..she has to sort it with that company. When she tried to call the company theres no answer now shes fruatratwd and no one is willing to help her while ahe though her money was safe in the bank. Im so dissapointed with capitec bank shame.