1 reviews | Active since Oct 2016
Capitec unable to stop unauthorised transactions, thee most *********** agents ever
I once had that Capitec is useless but I did not think it’s as worse as I experienced their service. A *****ulent transaction was done on my account and I called to report their line is unavailable, I try the WhatsApp I am talking to one agent and explaining my story then all of a sudden the next agent takes over without any communication and no hand over is done for this.
I am told I must pay R70.00 for a new card, pay the bank R80.00 to do an investigation which they don’t guarantee that there will be feedback and forfeit the amount that I lost due to an unauthorised transaction.
I have never had of such nonsense in my life, then all of a sudden the call is closed and I must write a new story and explain to the new agent everything again.
There is no option to reverse and block transactions do everytime my account is compromised I must get a new card really Capitec. How pathetic can a bank really be
Upon investigation they realised that the transaction were indeed unauthorised and I was excited that I received my money back even though I had to pay for the investigation and to get a new card.
Now today Capitec decides to take the unauthorised money they recovered from the service provider leaving my account on a negative without any communication whatsoever.
How different is Capitec from all this ****mers I pay for the investigation and they later take my money without approval
Upon investigation they realised that the transaction were indeed unauthorised and I was excited that I received my money back even though I had to pay for the investigation and to get a new card.
Now today Capitec decides to take the unauthorised money they recovered from the service provider leaving my account on a negative without any communication whatsoever.
How different is Capitec from all this ****mers I pay for the investigation and they later take my money without approval